Help - Withdraw Cash Policy

Tripsy Games values the convenience and flexibility of its players, empowering them to access their funds whenever they desire. By adhering to the platform's withdrawal policy and fulfilling the necessary guidelines, players can smoothly initiate the withdrawal process and enjoy the freedom to utilise their funds as they see fit.

To withdraw cash from your user account, you need to follow these steps:

Depending on whether you have completed your PAN verification or not, two scenarios will arise:

a. If you haven't completed your PAN verification, you will be prompted to do so.

b. If you have already completed your PAN verification, you can proceed with the withdrawal process.

1. If PAN Verification is Pending

If your PAN (Permanent Account Number) has not been verified yet, verifying it before making a withdrawal is mandatory. This verification is necessary to ensure that the appropriate amount of TDS (Tax Deducted at Source) is deducted. If you are withdrawing funds for the first time, you will need to complete the PAN card verification process, which is quick and straightforward, taking just a few minutes to complete.

Once your PAN is verified you can withdraw money from your wallet.

2. If PAN has been verified

If your PAN is verified and there are no pending withdrawal requests, you can withdraw money.

The withdrawal policy of Tripsy Games includes the following conditions:

1. Withdrawals may attract processing charges, which will be notified to you at the time of placing a withdrawal request.
2. To process any withdrawals or refunds, you need to have a completed User Account profile and provide a scanned copy of your Permanent Account Number (PAN) card. Additional KYC details and identification proof, such as address proof, may also be required.
3. Once a withdrawal request is verified, the amount requested will be disbursed through electronic transfer or on the financial instrument used to credit funds to your User Account.
4. While the platform aims to process withdrawals in a timely manner, delays may occur due to verification and transaction processing. The platform is not liable for any compensation for such delays.
5. Bank Account Proof can be uploaded by the player from the "My profile page" or sent to support from the registered email address for uploading.
6. If you are a prize winner residing in India but not an Indian citizen, your winnings will be remitted in Indian Rupees to the address provided, subject to compliance with the Terms and relevant provisions of the RBI and FEMA.
7. All winnings are subject to deduction of tax (TDS) as per the law. From April 1, 2023, TDS will be deducted at a rate of 30% from your net winnings at the time of withdrawal. Net winnings are calculated as Total Withdrawals minus Total Deposits.
8. If you have a withdrawable net winning balance as of March 31st each year and do not withdraw or partially withdraw your winnings during the financial year, the net winnings in your wallet will be considered a withdrawal amount. TDS will be deducted on such an amount, and the remaining balance will be carried forward to the next financial year as the opening balance.
9. The platform reserves the right to verify your PAN from time to time. If your PAN details are found to be inaccurate or inconsistent during the verification process, your winnings or bonuses may be forfeited, and balance funds in your User Account may be blocked.
10. The platform may contact you via email, SMS, WhatsApp, or calls to communicate and notify you about any unutilized amounts.
11. You are responsible for all taxes, fees, and other costs associated with the winnings resulting from the use of the services.

These conditions ensure compliance with applicable regulations and provide guidelines for the withdrawal process on Tripsy Games.